Staff - Job Openings

IT Help Desk Specialist* – Louisville, Ky. office

Stites & Harbison PLLC, a full-service law firm with 12 offices in eight states, is seeking a dedicated and technically proficient first level IT Help Desk Specialist to join our team. We rely heavily on technology to deliver exceptional service to our attorneys, staff, and clients. Your role will be crucial in ensuring our attorneys and staff have the support they need to operate efficiently.

The Role

We are looking for an in-house, reliable, personable, and well-spoken individual to join a technical support team assisting all firm personnel, primarily focusing on end-user desktop and application issues. This is a hands-on role that requires strong problem-solving skills, excellent communication, and a commitment to customer service.

Please note: The standard working hours for this position are 9:30 AM to 6:30 PM, Monday through Friday.

Key Responsibilities

• Provide first and second-level support for hardware, software, and network issues via phone, email, Teams, and in-person requests.
• Troubleshoot and resolve technical problems related to the firm’s core applications, hardware, and operating systems.
• Perform routine system maintenance, configuration, and user account management (onboarding/offboarding/password resets).
• Document all support interactions, resolutions, and technical procedures clearly and accurately in the ticketing system.
• Assist with IT projects, hardware deployment, and software upgrades as needed.
• Maintain a high degree of professionalism and empathy while interacting with users.

Required Qualifications & Technical Skills

Candidates must have documented legal experience and/or proficiency with the following technologies:

• Operating Systems: proficient knowledge of Windows 11, configuration, and troubleshooting
• Productivity Suite: Expert-level support for Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
• Printers: Perform quick support for printers, if necessary, open a ticket with the printer support vendor.
• Conferencing: Knowledge of Zoom and Teams for activating meetings, troubleshooting sound and microphone problems, and helping schedule meetings.
• Phones: Zoom, Apple, and Android knowledge.
• Legal/Document Management:
  • Experience supporting Litera Desktop and its components (e.g., Compare, Create, Metadact).
  • Direct experience with a Document Management System, preferably iManage.
• Intapp Suite: Experience providing end-user support for the following applications:
  • Intapp Time (Time Entry/Billing)
  • Intapp Conflicts (Conflict Checking)
  • Intapp Intake (New Business Workflow)
• Proven experience in a professional IT support environment.
• Exceptional verbal and written communication skills.

Highly Desired (A Strong Plus)

• Prior experience or familiarity with legal accounting/billing systems or general accounting principles.
• A+ or similar industry certifications.
• Experience in a law firm or professional services environment.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package (Health, Dental, Vision).
• Paid time off and holidays.

How to Apply

Interested candidates should submit their resume and a brief cover letter detailing their relevant experience with the required technologies (Windows 11, Office 365, Litera, iManage, and Intapp applications) to Lee Pfeiffer ([email protected]). No phone calls at this time.

Litigation Paralegal* – Louisville, Ky., Lexington, Ky., or Covington, Ky. office (on-site)

Stites & Harbison, a full-service law firm, is seeking a Litigation paralegal to work with seasoned product liability lawyers.

This is NOT a remote position. Only candidates within commuting distance of Louisville, Kentucky OR Lexington, Kentucky will be considered.

Responsibilities

• Obtain and analyze medical records and prepare medical summaries.
• Search information from court-related databases as well as other online sources of case information.
• Determine, prepare, and organize materials needed for expert witness review.
• Review, analyze, and organize document productions.
• Summarize transcripts and assemble chronologies of pertinent facts and key documents.
• Trial preparation and support including reviewing and preparation of records and exhibits.
• Maintain spreadsheets to track discovery, dismissals, and status of cases.

Required Skills and Qualifications

• Extensive civil litigation experience, preferably product liability or medical malpractice.
• Technical skills in Microsoft Office and Microsoft Excel.
• Must be able to multitask and successfully manage a variety of plaintiffs and demands daily.
• Associate, Bachelor’s or Certificate in Paralegal Studies desired.

Please apply by submitting a cover letter and resume to Tracey Moore ([email protected]). No phone calls at this time.

*Stites & Harbison is a dynamic and growing firm with 12 offices across eight states and ranks in the Top 10 “Best Places to Work in Kentucky” for 2025 in the medium company category. The firm has made the list 19 times — 11 of those in the Top 10.

We believe that a happy, well-compensated team is a productive team. Our compensation packages are competitive, and we offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Stites & Harbison is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national or regional origin, age, disability, sexual orientation, gender identity, military or veteran status, or any other status protected by law.

Notice to Recruiters and Search Firms: Stites & Harbison will only accept submissions from recruiters with whom we have a current signed fee agreement.

If you are interested in a position within one of our offices, please submit a cover letter and resume to the following:

Alexandria, VA
Susan Finke
Office Administrator
1800 Diagonal Road, Suite 325
Alexandria, VA 22314
[email protected]
(703) 837-3912

Atlanta, GA; Franklin, Memphis and Nashville, TN
Stan Pyrdum
Office Administrator
401 Commerce Street, Suite 800
SunTrust Plaza
Nashville, TN 37219
[email protected]
(615) 782-2247

Covington, Frankfort and Lexington, KY
Amy Newton
Office Administrator
250 West Main Street, Suite 2300
Lexington, KY 40507
[email protected]
(859) 226-2232

Louisville, KY and Jeffersonville, IN
Laura Cassaro
Office Administrator
400 West Market Street, Suite 1800
Louisville, KY 40202
[email protected]
(502) 681-0480