Press Releases
December 04, 2014

Stites & Harbison places in Top 20% in the BTI Client Service A-Team

by Stites & Harbison, PLLC

LOUISVILLE, Ky.—BTI Consulting Group announced today that Stites & Harbison, PLLC ranked in the top 20% of all law firms serving larger clients. In-depth interviews with more than 300 corporate counsel at Global 500 and Fortune 1000 companies recognized Stites & Harbison as a “client-service leader” and “delivering the absolute best levels of client service.” BTI Consulting’s Client Service A-Team, is recognized as “the gold standard to assess how law firms honestly stack up in client service and delivery.”

“At Stites & Harbison, we’re committed to outstanding client service and producing exceptional legal work,” stated Ken Sagan, chairman of Stites & Harbison. “Twenty years ago the firm wrote the book, The Ten Imperatives of Quality Client Service, and continues to emphasize its important message by undertaking critical initiatives to maintain and improve client service throughout the firm. We are truly honored to be recognized by our clients for such a prestigious accolade.”

The BTI Client Service A-Team is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. BTI conducts its confidential phone survey of general counsel at large organizations with $1 billion or more in revenue representing more than 16 industry segments. Survey respondents share which law firms that they consider the best at performing BTI’s 17 activities proven to drive superior client service and honors the highest scoring firms in its annual guide. Some of the 17 critical activities include:

  • Anticipating the client’s needs
  • Dealing with unexpected changes
  • Handling problems
  • Helping to advise on business issues
  • Keeping clients informed
  • Legal skills
  • Providing value for the dollar
  • Showing a commitment to help
  • Understanding the client’s business
  • Unprompted communication