Commitment to Quality Service

Twenty years have passed since Stites & Harbison, PLLC made quality client service a centerpiece of the firm’s strategic direction.  We like to say we wrote the book on client service, literally.  The firm’s former chairman, Kennedy Helm III, penned The Ten Imperatives of Quality Client Service two decades ago.  Today, the book is a universal reference guide to all attorneys and staff of the firm.  It defines our uncompromising commitment to delivering top-notch client service without exception. 

The firm has routinely distinguished itself by receiving the highest quality client service awards each year from the most distinguished organizations.  These accolades are a reflection of the honest feedback provided by our clients.  Examples of client feedback include:

  • “Their service is excellent.  If there’s ever a choice, we’ll go with Stites.”
  • “Stites is the model we use for other law firms.”
  • “I would recommend them and we will use them again in a heartbeat.”

We pride ourselves in putting our clients’ business and legal needs first.  We want to understand a client’s industry and business objectives so that we can appropriately anticipate their needs while providing exemplary service and value.